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An account typically becomes inactive/suspended due to an unpaid parking session or an expired payment card. To reactivate your account, simply update your payment method. The unpaid parking will be charge automatically right away.
If your account remains inactive after updating your payment method, the issue may be caused by insufficient funds, restrictions set by your bank, or a technical error.
Please check your payment settings and available funds, then try again. If the issue persists contact customer care.