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Why do I see an unrecognized parking session on my EasyPark account?
In many cases, unrecognized normal or long-term parking sessions happen due to accidental activation (for example, if your phone was unlocked in a pocket or bag).
Can a parking session start automatically when I open the EasyPark app?
No, a parking session cannot start just by opening the app. Starting a parking session always requires multi-step user confirmation:
Choosing or confirming the license plate and parking zone.
Tapping Start parking or Confirm (plus selecting start/end dates for long-term parkings).
Could the session be related to express pay or automatic camera recognition?
Yes, if your license plate is registered for express pay (automatic camera recognition), parking sessions start automatically whenever the vehicle enters a camera-monitored parking area.
If you recently drove a rental car or a borrowed vehicle, please check the following in your account settings:
Express pay status: Verify whether express pay is active for that specific license plate in your app.
Terms & Conditions reminder: Per our terms of service, users are responsible for managing their registered license plates. If you add a rental vehicle to your account, you must turn off express pay and remove the license plate from your app once your rental period ends to prevent future automatic charges when others drive the car.
Could someone else be logged into my EasyPark account?
Account access is secured by two-factor authentication tied to your mobile phone. Logging in requires a verification code sent via SMS to your registered phone number, meaning no one can log into your account unless they have physical access to your phone or your SMS verification codes.