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If you are logged into the app and your phone loses internet connection for more than 30 seconds, you may need to log in again.
Log in again using your mobile number and license plate number.
If the issue keeps occurring, we recommend that you:
Reinstall the app.
Update to the latest version of both the app and your operating system.
Note: You may be asked to enter a license plate number you’ve previously used in the app as part of multi-factor verification. Please make sure to enter the license plate number linked to your account. If you don’t remember a license plate number you’ve used before, please contact customer care.