)
How it works
Your parking session is designed to stop automatically. When you drive out of the facility, a camera reads your license plate and closes the session.
Managing your end time
Automatic stopping: Because the system relies on physical exit detection, you generally cannot manually set a specific end time for these sessions.
Troubleshooting: If you have left the area but the session is still active, try to stop it manually within the app. If the app does not allow this, you must contact customer care for assistance.
Camera ownership: Please note that EasyPark does not own or operate the cameras in these facilities. Therefore, we do not have direct insight into why a specific camera might fail to record an exit.
Why a session might stay active
If your session doesn’t end correctly, it is usually due to a technical read error at the exit. Common causes include:
Dirt, snow, or mud covering your license plate.
Facility cameras that are dirty or blocked.
Entering or exiting the area too quickly, or tailgating the vehicle in front, which prevents the camera from getting a clear shot of your plate.
Note: If you believe your license plate was misread and you were never actually at the location, please reach out to us for assistance.