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Parking session started for a returned rental vehicle
If a parking session starts in your app for a car you have previously rented or borrowed but has now been returned, it means Camera Parking is still activated for that vehicle. The feature will automatically initiate parking in the account where it is activated, regardless of who is driving.
What should you do?
To prevent future occurrences, disable Camera Parking and remove vehicles you no longer have directly in the EasyPark app.
Once a rental or borrowed car is removed, you will no longer be charged for it.
Important: Removing a vehicle while a parking session is ongoing will not stop the session. It will end when the car exits the parking area.
Refunds for parking on previously owned or returned vehicles
Refunds are not provided for parking sessions started on vehicles no longer in your possession.
It is the user’s responsibility to manage vehicles listed in the app and disable Camera Parking as needed.
Before enabling Camera Parking, the app displays Terms & Conditions, which must be read and accepted to activate the feature.