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Camera Parking Session Not Showing in the App
In rare cases, your camera parking session may not start automatically in the EasyPark app.
You can check your parking history in the app to see if the session was registered.
If the Session Isn’t Showing, Possible Reasons Include:
Camera Parking function not activated
Make sure the “Camera Parking” feature is enabled in the app at least 15 minutes before entering the parking area.
Manual start required
Some camera-controlled areas are not fully automated. In these zones, the camera captures your entry, but you must manually start the session in the app to authorize payment.
Always check your app immediately upon arrival; if a session hasn't started automatically, you are responsible for initiating it manually (where permitted by the area).
Parking area
Confirm that the location is a camera parking area.
Payment issue
Outstanding payments on your EasyPark account can block new sessions.
Update your payment method and complete any pending payments.
Environmental or technical issues
Dirty, obstructed, or unreadable license plates can prevent camera recognition.
Ensure the license plate is clean and clearly visible.
What to Do if Parking Isn’t Registered
If the app fails to start Camera Parking, the parking operator may have registered your session directly in their system.
In such cases, you will usually receive an invoice for your parking duration.