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How do automatic parking payments work with EasyPark?
With EasyPark, you usually don’t need to pay manually. All parking fees are automatically debited using the payment method you’ve added in the app. Fees are charged 1–5 days after your parking session.
How do I check if my last parking session was paid or if I have an outstanding balance?
To verify whether your recent parking session was successfully processed or if you have an outstanding balance, check the following steps in the app:
Open the EasyPark app.
Tap Menu (upper corner, three lines).
Tap Activity or Payment.
If a payment didn’t go through, you will see a red banner at the top displaying "Payment required" alongside your outstanding balance. Press Pay now.
The app will attempt to process the payment with your saved payment method. Please keep the app open, as processing may take a moment.
Once completed, the payment prompt screen may still be visible. Simply restart the app, navigate to Activity or Payment, and verify if the status has updated to Paid or Payment failed.
If it fails again, check your card's online purchase restrictions and re-enter your card details in the app. (You can complete this step in the app even if your account is temporarily inactive due to the failed payment).
Tip: Make sure the parking session you’re checking is registered in your EasyPark app. You can view your parking activity under Menu → Activity. If you do not see a parking session registered in your app, it means that you will not be paying through EasyPark. In this case, you must contact the parking operator responsible for the area, to ensure that your parking has been paid.
How will I know if a payment fails?
You’ll receive an SMS if a payment fails.
You may also get an email from our invoice partner.
You can pay your failed payment via app even if your account is inactive due to the failed payment.