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I received a SMS/Email About Updating My Payment Details?
Why You Got the SMS/Email
If a payment could not be processed, notification is sent via SMS or email.
You will only be asked to open the EasyPark app to update your payment method.
Managing payment details directly in the app is completely safe and secure.
Why didn't my payment go through?
Possible Reasons Payment Didn't Go Through
Insufficient funds on your card.
Bank card is blocked or has set limits.
Card is expired or not enabled for online transactions.
Parking payments are typically processed 1–5 days after your session ends, so you may not have been charged immediately.
What do I need to do?
Update your payment method in the EasyPark app to complete any outstanding payment.
You can re-enter the same card as before, but check the common issues above to ensure successful processing.