How do I delete my EasyPark Private account?

How Do I Delete My EasyPark Private Account?

Prerequisites Before Account Deletion

• No Active Subscriptions: You cannot delete an account with an active subscription (e.g., EasyPark Go). You must first downgrade to EasyPark Small. Note that the downgrade takes effect the following month.

• Zero Balance: All outstanding balances must be paid in full.

• Data Awareness: Deletion is permanent and removes access to all receipts and parking history.

• App Removal: Simply deleting the app from your phone does not close the account.

Method 1: Via the EasyPark App

1. Open the EasyPark app.

2. Go to Menu > Account.

3. Scroll to the bottom and tap Delete Account.

4. Confirm the deletion via the on-screen prompts.

Method 2: Via the Self-Service Portal (Web)

1. Log in to the EasyPark account management page.

2. Scroll to the bottom of the dashboard.

3. Select Delete Account and follow the confirmation steps.

Handling Dual Accounts (Private & Business)

• Close Private only: Keep your business account active and delete your private one.

• Close Business only: Keep your private account active and delete your business one.

• Close both: Permanently remove both account types.

Troubleshooting: "Something went wrong" If you receive this error message during deletion, it is likely due to:

• An unpaid invoice.

• An active subscription package that hasn't expired yet.