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Why do I see a parking session for a place I’m not at?
If you see an ongoing incorrect express pay (formally known as camera parking) session on your account, it is typically due to a license plate misread (you were not in that area) or that you quickly drove through the area (did not mean to park).
Note: We do not have access to camera footage to verify the event manually.
How to fix it:
Do not try to delete the vehicle: You are restricted from removing a vehicle from your list if it has an active session.
Our customer care team have to assist you with stopping the ongoing parking.
What to do when misread express pay has stopped on my account and it's not ongoing anymore, but I got charged?
To help us look into this, please share your license plate number and the specific misread parking session from your app, and we'll look into it for you.