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Do you see "Issues with a previous session" or "Vehicle Restriction"? Here's why and what to do
If you receive the error message "Problems with a previous session" or "Vehicle restriction" when trying to start a parking or charging session, or try to add the vehicle in your app, it means that your vehicle is temporarily restricted in the EasyPark system due to an outstanding payment associated with this license plate number.
Let's look at the reasons why this might happen
- Shared vehicles: If you share the car with someone else, or have recently lent it to a friend or family member.
- Recently purchased car: If you have recently purchased the vehicle, the restriction may be related to the previous owner's EasyPark account.
The outstanding payment must be settled on the account it is linked to, and it is not possible to complete a payment on behalf of someone else. We are also unable to disclose the outstanding amount.
Due to GDPR and our privacy policy, we cannot provide information about which account the outstanding payment is linked to.
What can you do right now?
If you have an idea of who might have the car added to their app, please check with them and encourage them to update their payment method in their app.
If you are in a hurry to park and cannot use EasyPark due to this restriction, you will need to use an alternative payment method. The parking operator might offer a separate payment option, such as the parking machine on-site.
If you are the new owner or sole user of the vehicle, please contact our customer care.