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If you are unable to start a parking session, please check the following:
1. Payment Method & Account Balance
Resolution: If you have an outstanding balance, update your payment method.
Outcome: Providing valid payment information allows EasyPark to process pending charges and reactivate your account.
Business Accounts: For EasyPark Business users (where available), please contact support directly if you cannot start a session.
2. Permits & License Plates
Permit Validation: Ensure your parking permit is valid for your current area.
Important Note: EasyPark does not issue parking permits.
Blocked Plates: If your account is in good standing but you cannot proceed, your license plate may be blocked.
Resolution: Our team must resolve license plate blocks manually.
3. Connectivity & App Performance
Internet Requirement: A stable internet connection is required to initiate a session.
Troubleshooting Steps: * Close and restart the app.
Check for available app updates.
4. App Downtime & Alternative Payments
During Outages: If the app is down, use any other available payment option (e.g., physical machines in the area).
User Responsibility: If you cannot start a session for any reason, you remain responsible for registering your parking via an alternative method..