)
Why was my account sent to a debt collection partner?
If your business account's balance remains unpaid for an extended period, management of that overdue balance may be officially transferred to our external debt collection partner.
What steps should I follow if I receive a formal notice directly from a collection partner?
How to pay: Payments for business accounts already sent to collection should be made directly to the issuer listed on the most recent official demand notice, using their specific payment instructions.
How to dispute a claim: If you believe this formal collection claim is incorrect, has been sent in error, or you wish to dispute the amount, please contact our invoice partner immediately to resolve the issue.