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What does receiving a debt collection notice mean?
Receiving a formal debt collection proposal or notice from us or our authorized third-party debt collection partner means an invoice remains unpaid past its final legal due date. This is a serious administrative notice regarding a severely overdue account, not a standard monthly billing statement.
What does this mean for my account?
Late fees applied: This formal notification includes a mandatory reminder fee automatically added to your subsequent invoice or collection balance.
Account status: To prevent your account from being suspended or forwarded for further legal collection actions, the outstanding balance must be resolved immediately using the specific payment instructions provided in the collection letter.
I have already paid the invoice, but still received a notice?
If you recently settled your payment, the reminder notice was likely sent before your payment finished processing. In these cases, the notice and your payment simply crossed paths in transit.
To confirm that your payment has been registered and that your account is up to date, please double-check your payment status directly with our authorized third-party debt collection partner.
How is this different from a standard outstanding balance?
This notice is specifically triggered only after multiple standard payment reminders have been ignored. If you are simply looking to pay your regular monthly bill or check a standard balance, please navigate to the Payment History section of your portal instead.