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If your business account have received a formal debt collection proposal or notice from us or our authorized third-party debt collection partner, it means an invoice remains unpaid past its final legal due date.
Please note that this is a serious administrative notice regarding a severely overdue account, and it is not a standard monthly billing statement.
What does this mean for my account?
Late fees applied: This formal notification includes a mandatory reminder fee. This additional fee will be automatically added to your subsequent invoice or collection balance.
Account status: To prevent your account from being suspended or forwarded for further legal collection actions, the outstanding balance must be resolved immediately using the specific payment instructions provided in the collection letter.
How is this different from a standard outstanding balance?
This notice is specifically triggered only after multiple standard payment reminders have ignored. If you are simply looking to pay your regular monthly bill or check a standard balance, please navigate to the Payment History- section of your portal instead.