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I Parked During Free Time – Why Did I Still Get Charged?
If you were charged during a time you believed was free, it is usually due to specific operator requirements or registration steps. Check these following scenarios:
1. Designated Free Time Windows
Parking operators set specific hours when fees are waived, and rates shown in the EasyPark app sync directly with operator pricing.
Verification: Always check local signage, as some "free" periods still require starting a session in the app to validate your stay.
Resolution: If app rates do not align with on-site signage, the session details can be flagged for a rate review.
2. Valid Parking Permits
If you hold a digital or physical permit granting free access but were still billed:
Resolution: Discrepancies regarding permit recognition are handled directly by the issuing parking operator to ensure your permit is correctly linked to your license plate in their system.
3. Customer-Only Free Parking (Stores, Gyms, etc.)
Many businesses offer complimentary parking if you register your vehicle upon arrival.
The Process: Usually, you must enter your license plate on a tablet inside the establishment or follow a specific QR code link. Once registered correctly, the EasyPark app should update to show a "zero-cost" session.
Resolution: If a charge was applied despite following registration steps, the transaction can be submitted for a billing adjustment.