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Unexpected Charges During Free Parking Periods
If you have been charged during a time you believed was free, it is usually due to specific operator requirements or registration steps. Below is a breakdown of how these sessions are managed.
1. Designated Free Time Windows
Parking operators set specific hours when fees are waived. The rates shown in the EasyPark app are synced directly with the operator’s current pricing.
Verification: Always check local signage, as some "free" periods may still require you to start a session in the app to validate your stay.
Resolution: If the app rates do not align with the onsite signage, the session details can be flagged for a rate review.
2. Valid Parking Permits
If you hold a digital or physical permit that grants you free access but were still billed:
Resolution: Discrepancies regarding permit recognition are handled directly by the issuing parking operator to ensure your permit is correctly linked to your license plate in their system.
3. Customer-Only Free Parking (Stores, Gyms, etc.)
Many businesses offer complimentary parking if you register your vehicle upon arrival.
The Process: Usually, you must enter your license plate on a tablet inside the establishment or follow a specific QR code link. Once registered correctly, the EasyPark app should update to show a "zero-cost" session.
Resolution: If a charge was applied despite following the registration steps, the transaction can be submitted for a billing adjustment.