)
Here's a breakdown of potential reasons why this might happen:
Free Parking Periods
Keep in mind that free parking times are determined by the parking operator. The fees displayed in the EasyPark app reflect the charges set by them. Please be aware of the signage on site, as free parking may require specific registration. If you parked during a time you believed to be free, please contact our customer care.
Parking Permits
If you have a parking permit entitling you to free parking but were still charged, the best course of action is to contact the parking operator who issued the permit.
Establishments with Free Parking (Stores, Gyms etc)
Some establishments offer free parking when you register your license plate. In these cases, the free parking is usually registered either inside the location or by following the instructions shown on the signs in the area. When the registration is completed correctly, the EasyPark app will typically display a session with a zero final charge.
If you were charged despite using this type of free parking, please contact our customer care team for assistance.