)
Possible Causes and Solutions
Incorrect phone number entered:
Double-check that you entered the correct phone number, including the correct country code.
Phone's Operating System:
If your phone is too old, the operating system may no longer support the app.
iPhone/iOS: Older than iOS 17
Android: 7.0 or older
Verification failed:
You may be asked to enter a license plate number previously used in the app for multi-factor verification.
Ensure that you are entering the correct license plate number associated with your account.
If you do not remember a previously used license plate number, contact customer care.
No verification code received:
Sometimes it can take a few minutes for the code to arrive.
The 30-second timer applies to requesting a new code, not the time to receive and enter it.
If you request a new code, the previous one will become invalid once the new code is issued.
Security block after too many failed attempts:
If you entered incorrect information too many times, the system may temporarily block access.
Wait a short while before trying again.
Error entering the code:
Make sure you copy the verification code exactly as shown.
The code expires after a short time, so request a new one if needed.
Clear cache or device settings:
Force close and reopen the EasyPark app.
Clear your device’s cache (on Android).
Reinstall the app.
Phone number taken over / verification code unknown:
If you have taken over the phone number and need to enter a login verification code but do not know it, contact customer care.
Still Not Working?
If you're still having trouble, contact our customer care team.