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If you receive the error message "Problems with a previous session", "Vehicle restriction" or ''Can not start, contact support'' when trying to start a parking or charging session, or try to add the vehicle in your app, it means that your vehicle is temporarily restricted in the EasyPark system due to an outstanding payment associated with this license plate number.
Do you share the vehicle with someone else? If so, the restriction may be related to an unpaid balance on their account. We recommend checking with the other user and asking them to update their payment method. Once the outstanding balance is settled, the restriction will be automatically lifted.
Please note that, in accordance with GDPR and our privacy policy, we are unable to disclose which account the payment issue is linked to or provide details regarding the outstanding amount.
If this issue concerns a recently purchased or rented vehicle, please contact our customer support team. We’ll be happy to assist you further.