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Error: “Problems with a Previous Session”, “Vehicle Restriction”, or “Can Not Start, Contact Support”
These errors may appear when trying to:
Start a parking session
Start a charging session
Add a vehicle in the app
Why This Happens
If you see any of these error messages, it means your vehicle is temporarily restricted in the EasyPark system due to an outstanding payment associated with this license plate number.
If You Share the Vehicle
Do you share the vehicle with someone else?
The restriction may be related to an unpaid balance on their account.
We recommend checking with the other user and asking them to update their payment method.
Once the outstanding balance is paid, the restriction is automatically lifted.
Privacy Notice
Due to GDPR and our privacy policy, EasyPark cannot:
Disclose which account the payment issue is linked to
Provide details about the outstanding amount
If This Is a Newly Purchased or Rented Vehicle
If the issue involves a recently purchased vehicle or a rental vehicle, please contact EasyPark customer support.