)
At EasyPark, we strive to make entering and exiting parking facilities as smooth as a breeze. However, if you find yourself at a barrier that won’t lift in a Camera Parking area, here is how to get moving again.
Immediate Next Steps
Because the physical gates and hardware are managed locally, EasyPark does not have remote control over the barriers.
Look for local contact info: Every parking facility has a dedicated operator. Their contact details (phone number or intercom button) are located directly on the gate terminal or on signs nearby.
Contact the operator: Reach out to them immediately. They can manually open the gate for you and investigate any technical issues with the cameras or sensors on-site.
Check your app: Quickly verify that your license plate is correct and that your payment method is up to date to ensure the system recognizes your vehicle.
Why might this happen?
While our technology is highly reliable, a gate might stay closed due to:
Unreadable plates: Dirt, snow, or heavy rain obscuring the license plate.
Local hardware issues: A temporary glitch with the parking facility's gate mechanism.
Account alerts: An outstanding balance or expired card preventing a new session from starting.
We’re here to help
Once you are safely through the gate, if you believe there was an issue with your EasyPark account specifically, please feel free to reach out to our support team. We want to ensure your next journey is completely hassle-free.