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If you’ve received a fine despite having an active session, or if you believe an error was made, you have the right to appeal. At EasyPark, we want to help you through the process so you can get back to enjoying your day.
1. Know Who to Contact
EasyPark provides the platform for payment, but we don't issue or manage fines. You must contact the authority that issued the ticket:
Public Streets: Usually managed by the local Municipality or the Police.
Private Lots/Garages: Managed by a Private Parking Operator (the company name will be on the sign or ticket).
Important: Contact details, including the website, email, or physical address for appeals, are almost always located on the back or bottom of the fine.
2. Gather Your Evidence
To make your appeal as strong as possible, gather your digital "proof of parking" from the EasyPark app:
Find Your Receipt: Go to Activity > History in the app and select the session in question.
Download/Screenshot: Tap to view the details. Most operators require a copy of this receipt showing the License Plate, Zone Code, and the Start/End Times.
Photos: If the fine was due to a confusing sign or a broken meter, a photo of the location can be very helpful.
3. Submit Your Appeal
Follow the instructions on the fine to submit your dispute.
Be Direct: State clearly why you are contesting the fine (e.g., "I had an active session for the correct zone and plate").
Watch the Deadline: Most authorities have a strict window (often 8–30 days) for appeals. Don't wait!
Should you pay first? In some cases (especially with municipal fines in Sweden), you may be required to pay the fine first and then receive a refund if your appeal is successful. Check the instructions on the ticket carefully.
4. What Happens Next?
The parking operator will review your case. They will check their internal logs against the evidence you provided.
If Accepted: The fine will be canceled, and you'll receive a confirmation (and a refund if you already paid).
If Rejected: You will receive an explanation. If you’re still not satisfied, the letter will usually explain how to escalate the matter to a higher authority, such as a district court or a consumer rights board.