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If you're waiting for a verification code and it hasn't arrived, it’s usually down to a simple technical hiccup. Depending on where you are trying to log in, try these steps:
Troubleshooting the App
Update the app: Check the App Store or Google Play Store to ensure you have the latest version of EasyPark.
Reinstall the app: Sometimes a fresh start helps! Delete the app and download it again.
Update your phone: Ensure your phone’s operating system (iOS or Android) is updated to the latest version to ensure full compatibility.
Check the code length: If the app asks for a 4-digit code, you are likely using an outdated version. Our latest security standard requires a 6-digit code.
Troubleshooting the Website
Check your details: Double-check that you have entered your phone number or email exactly as registered.
Switch browsers: If a page isn't loading correctly, try logging in via a different browser like Chrome or Safari.
Try Email: If the SMS still won't arrive, check if you have the option to send the code to your registered email address instead.
General Tips
Signal check: Ensure you have a stable mobile connection. Sometimes turning Airplane Mode on and off can help refresh your signal.
Blocked numbers: Check your phone settings to make sure you haven't accidentally blocked messages from unknown senders or "short-code" numbers.
Still stuck? If you’ve tried these steps and the code still hasn't arrived, please contact our customer service team. We’re here to help you get back into your account!