How do I manage SMS reminders in the self-service portal?

Managing SMS Reminders in EasyPark Business

EasyPark Business offers three types of SMS reminders:

• Parking is about to end – sent before a session ends (e.g., 15 minutes prior)

• Parking ended – notifies when a session has ended

• Active parking session – sent periodically (e.g., every 30 minutes) to remind of ongoing parking

Note: SMS reminders incur a cost. Administrators have full control over these settings in the Self-Service portal.

How to manage SMS reminders:

1. Log in to your company account on the Self-Service portal.

2. Navigate to the Messages tab.

3. Choose to manage either default settings for a payment group or personal settings for individual users.

Default settings for a payment group (Default tab):

• Select a payment group from the dropdown menu.

• Turn on/off types of SMS reminders and set intervals.

• Click Reset all users to default to apply settings to all users in the group.

• New users automatically inherit these default settings.

• Repeat for each payment group as needed.

Personal preferences for individual users (Users tab):

• Select a user from the dropdown menu.

• Customize their SMS reminders and intervals.

• Changes apply immediately and only affect that user.

• Note: Resetting the group to default later will override personal preferences.

Check user permissions:

• Administrators can restrict users from changing SMS settings in the app:

  1. Select the payment group

  2. Click Permissions in the upper right corner

  3. Check/uncheck the box to allow or restrict user control

  4. Click Save to apply changes

• If permissions are disabled, users trying to change SMS settings in the app will see an error.